Your prospect limit is the maximum number of prospects your team can have at once, across all campaigns. It is one pool for the whole workspace, not a number per person or per campaign.
How the limit is calculated
The limit adds up three parts:
250 prospects for every paid seat.
Additional Prospects your team pays for, in steps of 250.
Bonus Prospects, if your team was a customer before the pricing change and needed them to keep its old limit. See what changed for existing customers on the new pricing.
A team with 4 seats and 500 Additional Prospects can have 1,500 prospects. How they are split between people is up to you: one teammate can track 1,000 while the others share the rest. There is no separate monthly limit on how many prospects you add.
What counts against the limit
Every prospect in every campaign of the workspace, including stopped campaigns and your teammates' campaigns. It does not matter how the person was added: by profile URL, CSV, Sales Navigator, LinkedIn search, recent connections, Lead Finder, Suggested prospects or Account Setup.
Each campaign keeps its own copy of a prospect, so the same person in two campaigns counts twice.
Not counted:
People found by Intent Signals, until you add them to a campaign.
The people whose posts Extrovert shows you to reach prospects who rarely post. See reach prospects who don't post.
Posts, comments and DMs. The limit counts people, not activity.
What frees room
Deleting prospects frees their places at once. To clear out people who never post, use delete inactive prospects.
Deleting a campaign frees the places of all its prospects. See what happens when you delete a campaign.
Stopping a campaign does not free anything, because its prospects are still there. Moving prospects between lists does not change the count. Adding a deleted prospect back takes a place again.
Checking how much room is left
When you add prospects, the form shows how many you can add. The info icon next to it shows how many more prospects your team can add in total. Some import methods also take only a certain number of rows at a time, and the icon shows that cap too.
Admins see the full picture in Settings, then Plan. The Plan limits block shows how many prospects are in use out of the total, how the total is made up (included with seats, additional, bonus), how many are available, and any decrease scheduled for your renewal date.
When the team reaches the limit
Adding stops. Nothing is deleted, and running campaigns keep working with the prospects they have. When an import from Lead Finder or Suggested prospects brings more people than there is room for, the ones that fit are added and the rest are reported as skipped because of the limit.
A team can also end up above its limit, for example after lowering the number of seats. Extrovert never removes prospects to fix that. You only cannot add new ones until the count is back under the limit.
Raising the limit
An admin can add Additional Prospects, at $20 a month or $200 a year for every 250, or add seats, each of which brings another 250. Both apply right away, with a prorated charge for the rest of the billing period. Open Settings, then Plan, and press Manage on the Plan limits block. See change your plan: seats, prospect and topic limits, billing cycle.
A decrease waits for renewal, but it limits adding straight away. If you are at 900 of 1,000 prospects and schedule a drop to 750, you cannot add prospects until you are below 750.
Team members who cannot manage the plan are asked to contact an admin.
On a trial
During the trial the limit works per campaign owner instead of per team: each member who owns campaigns can have 250 prospects across them. The add form says how many more the campaign's owner can add. You cannot buy more prospects during the trial. Buying the plan switches the workspace to the shared pool described above.
The topic limit works the same way
Topics have their own shared limit: 1 topic for every paid seat, plus Additional Topics in steps of 2 at $15 a month or $150 a year, plus Bonus Topics if you have them. A topic counts while it is attached to a Topic campaign, running or stopped. Creating a topic costs nothing, and neither does using a topic to filter posts in a campaign that tracks people. The settings of a Topic campaign show how many topics are in use. On a trial, each campaign owner can use 1 topic.