You can cancel a paid plan at any time. Cancelling turns auto-renewal off. Your team keeps full access until the end of the billing period you have already paid for, and nothing is charged after that.
On a trial there is nothing to cancel
A trial has no card attached, so it cannot charge you. It ends by itself 10 days after it started. The Billing details page is not shown while you are on a trial, so you will not find a cancel option there, and you do not need one.
When the trial ends, your campaigns stop and access to the workspace closes. Your data is kept, so if you subscribe later you carry on from where you left off. If you would rather have your account and data removed, go to Settings → Sign in and security and use Delete account.
How to cancel a paid plan
Go to Settings → Billing details. Only a teammate who is allowed to manage the plan sees this page.
Open the three-dot menu (•••) on your plan row.
Choose Cancel plan and confirm.
The plan now shows Auto-renewal off together with the date your access runs to. Cancelling does not refund the days you have already paid for.
If you do not see Cancel plan, the plan has no next charge date, which means auto-renewal is already off or the plan has already ended.
What happens after you cancel
Until the end of the billing period
You and your team keep using Extrovert as before
All features stay available
There are no further charges
After the billing period ends
Your campaigns stop, so no more comments, connection requests or DMs go out
Your LinkedIn account is disconnected from Extrovert
Any unused Extrovert Credits are forfeited
You and all your teammates lose access to the workspace, because billing is per team
The plan does not renew on its own
Your data is kept
Ending a plan does not delete anything. Your prospects, campaigns, voices and comment history stay on the workspace, and you see them again as soon as a plan is active. We do not promise a fixed retention period for a workspace that stays inactive for a long time, so if you plan to be away for many months, export what you need first.
If you change your mind
Before the billing period ends, open Settings → Billing details and click Enable auto-renewal. Your plan continues on the same billing date with no interruption.
After the plan has ended, open the same page and choose a plan again. You can take the same plan or a different one, and your team and data are waiting for you. You will need to reconnect your LinkedIn account.
Switching plans instead of cancelling
If cost is the reason, you can move to a cheaper plan without cancelling, and you keep your data and campaigns throughout.
Go to Settings → Billing details and click Upgrade plan. The button has that name even when you want a cheaper plan, and it opens the list of plans. If you are on the top plan, use Change plan in the three-dot menu instead.
Pick the plan you want. For a cheaper plan the button reads Change to that plan, and the confirmation is titled Plan downgrade.
Confirm and complete the checkout.
Your billing cycle restarts on the day you switch. Moving to a bigger plan refunds the unused days of the old one. Moving to a smaller plan does not.
What each plan includes is in Plan features and differences, and how billing is shared across a team is in How seats and teams work.