You can cancel a paid plan at any time. Cancelling stops the renewal. Your team keeps the plan until the end of the period you have already paid for, nothing is charged after that, and you can take the cancellation back at any point before that date.
On a trial there is nothing to cancel
A trial has no card attached, so it cannot charge you. It ends by itself 10 days after it started. The Plan and Billing details pages are not shown during a trial, so you will not find a cancel option there, and you do not need one.
When the trial ends, your campaigns stop and access to the workspace closes. Your data is kept, so if you subscribe later you carry on from where you left off. If you would rather have your account and data removed, go to Settings, then Sign in and security, and use Delete account. See how to delete my account.
How to cancel a paid plan
Go to Settings, then Plan. Only admins who manage the plan see this page.
Press Cancel subscription next to your plan at the top of the page.
Confirm with Cancel on and the date. That is the last day of the period you have paid for.
The plan now shows Will not renew and the date it ends, and the Billing details page shows the same date. Cancelling does not refund the days you have already paid for.
Until the end of the paid period
You and your team keep using Extrovert as before, with every feature.
There are no further charges.
Seats, limits and the billing cycle cannot be changed. To change them, keep the plan first.
You can still buy credits, but they expire together with the plan on the end date. The purchase form warns you about this.
When the paid period ends
The workspace becomes inactive:
All campaigns stop, so no more comments, connection requests or DMs go out. Intent Signals campaigns stop too.
Connected LinkedIn accounts are disconnected from Extrovert, unless the person still uses theirs in another active team.
All remaining credits expire, the ones included with seats and the ones you bought.
Bonus limits and any special discount from before the pricing change end with the plan.
The feed, DMs, the Dashboard, Lead Finder and Intent Signals close. Campaigns, Prospects and Team stay open for cleaning up only: you can remove members, delete prospects and delete campaigns, but not add or start anything.
An admin can buy a plan again from the Billing details page.
Everyone on the team gets an email that the plan has ended.
Your data is kept
Ending a plan does not delete anything. Your prospects, campaigns, voices and comment history stay on the workspace, and you see them again as soon as a plan is active. We do not promise a fixed retention period for a workspace that stays inactive for a long time, so if you plan to be away for many months, export what you need first.
If you change your mind
Before the end date, go to Settings, then Plan, press Keep my plan and confirm with Keep plan. The plan renews on the same date with the same seats and limits, and the confirmation shows the amount of that renewal. The Billing details page offers the same Keep my plan button while the cancellation is pending.
After the plan has ended, go to Settings, then Billing details, and press Buy plan. This starts a new subscription at the current public price.
The new plan has to cover what the team still uses: the seats taken by members who can connect LinkedIn and by managed accounts, and the prospects and topics you kept. To start smaller, remove people or delete prospects first.
Credits, bonus limits and special discounts from the old plan do not come back.
Campaigns do not start by themselves. Reconnect LinkedIn, then switch on the campaigns you want to run.
Paying less without cancelling
If cost is the reason, you can make the plan smaller instead. Lower the number of seats or remove additional prospects and topics, and the change takes effect at your next renewal. An annual plan can also be switched to monthly billing from the end of its term. Your data and campaigns are not affected. See change your plan: seats, prospect and topic limits, billing cycle.