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Fix 2FA issues

How to connect your account with 2FA when push notifications do not work

Written by Denis Bauer

Entering your verification code in Extrovert

When you connect your account and it uses two-step verification, Extrovert shows a field to enter your verification code. Get the code from your authenticator app, text message, or email (however your two-step verification is set up), then type it into that field to finish connecting. If the code didn't arrive, you can request a new one from that same screen.

If your account approves sign-ins with a push notification instead, approve it in your mobile app when it pops up. If the notification never arrives, try the fixes below.

Quick fixes to try first

1. Enable push notifications

Make sure the mobile app can send you notifications:

On iPhone:

  • Go to Settings → Notifications → the mobile app

  • Turn on "Allow Notifications"

  • Enable Banners, Sounds, and Badges

On Android:

  • Go to Settings → Apps → the platform → Notifications

  • Turn on "Show notifications"

  • Enable all notification categories

2. Reinstall the mobile app

  • Delete mobile app from your phone

  • Download fresh version from App Store or Google Play

  • Log in to your connected account

  • Enable push notifications when prompted

  • Try connecting to Extrovert again

Switch to SMS verification

If push notifications still don't work, change your 2FA method to SMS:

  1. Go to the platform website on your computer

  2. Click your profile photo → Settings & Privacy

  3. Go to Sign in & security → Two-step verification

  4. Turn off current 2FA method

  5. Set up new 2FA using "Text message" option

  6. Add your phone number

  7. Verify with the SMS code the platform sends

  8. Try connecting to Extrovert again

Use authenticator app instead

More reliable than push notifications:

  1. Download Google Authenticator or Microsoft Authenticator

  2. Go to the platform → Settings & Privacy → Two-step verification

  3. Choose "Authenticator app" option

  4. Scan QR code with your authenticator app

  5. Enter 6-digit code from app to verify setup

  6. Try connecting to Extrovert again

Still not working?

If you've tried all these steps and still can't connect:

  • Contact Extrovert support with screenshots of any error messages

  • Include details about which 2FA method you're using

  • Mention which browser and device you're using

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