Quick fixes to try first
1. Enable push notifications
Make sure the mobile app can send you notifications:
On iPhone:
Go to Settings → Notifications → the mobile app
Turn on "Allow Notifications"
Enable Banners, Sounds, and Badges
On Android:
Go to Settings → Apps → the platform → Notifications
Turn on "Show notifications"
Enable all notification categories
2. Reinstall the mobile app
Delete mobile app from your phone
Download fresh version from App Store or Google Play
Log in to your connected account
Enable push notifications when prompted
Try connecting to Extrovert again
Switch to SMS verification
If push notifications still don't work, change your 2FA method to SMS:
Go to the platform website on your computer
Click your profile photo → Settings & Privacy
Go to Sign in & security → Two-step verification
Turn off current 2FA method
Set up new 2FA using "Text message" option
Add your phone number
Verify with the SMS code the platform sends
Try connecting to Extrovert again
Use authenticator app instead
More reliable than push notifications:
Download Google Authenticator or Microsoft Authenticator
Go to the platform → Settings & Privacy → Two-step verification
Choose "Authenticator app" option
Scan QR code with your authenticator app
Enter 6-digit code from app to verify setup
Try connecting to Extrovert again
Still not working?
If you've tried all these steps and still can't connect:
Contact Extrovert support with screenshots of any error messages
Include details about which 2FA method you're using
Mention which browser and device you're using